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FAQ
 

How do I view my Account status and history?

Go to “your account”
Go to Account info

How can I change and modify my email alerts?

Go to “Your Account”on the left side menu
Go to Account info
Go to Alerts and amend
Click Save Alerts

Making a payment? What type of cards do you accept?

We accept all major debit and credit cards except for American Express.

Can I pay by another form of payment apart from my credit or debit card?

We would prefer you to make payments by debit or credit card.

If a card payment is definitely not an option, for UK residents only paying in British pounds - Yes, you can make a payment by cheque, bankers draft or postal order to -

Silver Gallery Dating & Friends
Regent House,
316 Beulah Hill,
London
SE19 3HF

If you decide to use this option, please ensure to enclose your username and email address as without this information the payment cannot be added to your account.

Are my card details safe?

Yes,PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available ).
Using all the very latest encryption used by the banks, all your details are safe and no card information is ever stored.

Once a payment has been made, how long does it take for my account to be upgraded?

If you have made payment by card, your account will be upgraded in a few minutes. If you use an alternative form of payment once your funds have been cleared we will do our best to upgrade your account within 48hours.

Will my card be re-debited once my Silver Memberships expires?

No, we do not store your card details. Your card will not be re-billed.

How can I cancel my Account?

To cancel your account, you must send an email to with your registered email address and you will be removed from our system.
 


 
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